在线客服的核心，已经正在超越把产品讲明白。在线交流缺少肢体动作等非语言线索，纯文字容易显得冷淡。因此，绘文字逐渐成为补充语气的重要工具。它们让一句客服话术拥有态度，也让品牌沟通从单纯的交易提醒，走向更细腻的关系维护。 从沟通风格看，线
From Time-Sharing Terminals to AI Dialogue in Computing History: Development and Future Vision
The rise of online dialogue begins far earlier than AI assistants. In the 1950s, computers were massive, scarce, and difficult to operate. Work was usually handled through delayed computation. People prepared stacks of instructions, submitted jobs and commands, and waited for a line-printer outpu